Common Issues and How We Can Help

1. Account Creation Issues
• Problem: Trouble signing up or receiving a confirmation email.
• How We Help:
• Verify your email and guide you through the account setup process.
• Help troubleshoot issues like duplicate accounts or incorrect information.
2. Login Problems
• Problem: Forgot your password or can’t log in.
• How We Help:
• Provide secure password reset instructions.
• Assist with locked accounts or two-factor authentication issues.
3. Car Search & Comparison Issues
4. Problem: Difficulty locating specific vehicles or comparing car details.
5. How We Help:
• Offer tips for using filters and map tools to find the right car.
• Guide you through comparing dealership offers side-by-side.
6. Inaccurate Listings or Missing Information
• Problem: Vehicle details are incorrect or certain listings are missing.
• How We Help:
• Investigate and report discrepancies directly to dealerships.
• Work with our data team to ensure accurate and up-to-date listings.
7. Payment or Subscription Questions
• Problem: Confusion about subscription plans, billing issues, or payment failures.
• How We Help:
• Clarify subscription options and pricing.
• Resolve payment errors or provide refunds (if applicable).
8. Technical Issues
• Problem: Platform errors, slow loading times, or glitches.
• How We Help:
• Troubleshoot technical problems in real-time.
• Escalate unresolved issues to our technical support team for further assistance.
9. Privacy or Data Concerns
• Problem: Questions about how your data is being used or requests to update/delete information.
• How We Help:
• Provide transparency about our privacy practices.
• Assist with data access, correction, or deletion requests.
10. Issues with Dealerships
• Problem: Disputes or miscommunications with dealerships (e.g., unresponsive dealerships, inconsistent pricing).
• How We Help:
• Act as a mediator between you and the dealership.
• Share guidance on dealership policies and your rights as a buyer.
11. Map Tools Not Functioning Properly
• Problem: Trouble using location services to search for cars or compare offers nearby.
• How We Help:
• Walk you through enabling location services on your device.
• Investigate and resolve map-related technical issues.
12. Feedback and Feature Requests
• Problem: Want to share ideas or report something you think could be improved?
• How We Help:
• Collect your feedback and prioritize it for our product development team.
• Keep you updated if your suggestion is implemented.

How to Get Help

• Contact Us: Reach out to our support team for personalized help.
• Email: help@carchimp.com
• Phone: (866) 88-CHIMP (1-866-882-4467) (available Mon–Fri, 9 AM–5 PM PST)
• Submit a Request: Use the Help button to submit a ticket, and we’ll respond within 24–48 hours.